Refund Policy

Every reading we sell, Essential, Deluxe and Lifetime, is a digital product composed for one bearer and delivered within minutes of purchase. Because it is made to order, it cannot be returned. It is, however, covered by the Practice Guarantee below.

The Practice Guarantee

If the reading does not land for you, write to us within fourteen days of purchase. We will compose a new reading at no charge, or refund the purchase in full, whichever you prefer. You do not have to give a reason, though telling us what fell short helps us make the next reading better. The guarantee applies once per order and covers gift readings as well; for a gift, either the giver or the recipient may claim it.

Delivery and accuracy

Two situations are covered with no time limit.

1. The reading fails to deliver. If the PDF does not arrive at the email you provided at checkout, we will resend it or refund the order in full. Most delivery failures are caused by an email-address typo or by spam filters; please check your spam folder first, then write to us.
2. The reading is materially incorrect. If the wrong name was rendered, the wrong birth date was used, or the file is corrupted, we will resend a corrected version at no cost. If a corrected version cannot be produced to your satisfaction, we will refund the order in full.

What is not covered

Requests made more than fourteen days after purchase, other than the delivery and accuracy cases above, and second refund requests on the same order. For the Lifetime Pillar, the annual forecasts that follow the first reading are part of the original purchase; a refund of the Lifetime Pillar ends them.

How to request a refund

Write to reports@sacrednamegenerator.com with the email you used at checkout and a short description of the issue. We respond within two business days. Approved refunds are processed within seven business days back to the original payment method.

Chargebacks

If you dispute a charge with your card issuer instead of writing to us first, we will respond to the dispute with the order record, the email log, and the delivered PDF. We strongly prefer to resolve issues directly: it is faster, less costly for both sides, and almost always solvable. Please write to us first.

Contact

Dravari, LLC. Wilmington, Delaware, USA.
reports@sacrednamegenerator.com